FAQS

Order

Q1: What is my order status?

A: You will receive an email notice after you successfully placed an order;

you will get a tracking information once your order has shipped. If you have not received your tracking email, please contact Customer Service and we are happy to help!

 

Q2: When will my order ship?

A: All nails are 100% custom, order to made!

Handmade nail sets: 10-15 working days ,and 5-7 shipping days. (Pls note this is only an estimated time, it can be changed due to current workload. Please be aware that your order may be shipped sooner but can certainly take longer as well.)

Q3:Oops! I need to change something on my order. How can I do this?

A: If you need to change or cancel your order, please contact us immediately. Include your order number or other order detail.All the orders on the process are not able to be refund or change as these are custom set.

 

Q4:I just placed an order. Can I add something else?
A:We cannot add items to an existing order. Please place a new order for the item and contact us immediately. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to consolidate shipping all your items together.

 

Q5: Why isn’t my discount code working?
A:Discount codes cannot be combined with other offers, discount codes or credit codes. If you are applying it to a full priced item with no other offers and you are still experiencing an issue, please reach out to our Customer Service team.

 

Q6:How do I cancel my order?

A: To provide the fastest delivery to our customers, orders normally are immediately sent for processing. Please contact customer service to cancel your order ASAP.All the orders after 24 hours are not able to be cancel or refund as these are custom set.

 

Q7: My order status says delivered but I haven't received it, what should I do?

A: Shinemiss.com will provide a tracking number once your order ships. You will want to keep track of your shipment and make any necessary arrangement to receive your package. If you feel your package may be lost or stolen, please contact us immediately to file a lost package claim.

After Sale Service

Q1: I got the package today and got a size issue ,can you help?

A: yes,nornally our customers do not have a size issue ,you may refer to our video on how to measure your nails sizes. .

but if you did have size issue, after you get the package,contact us at once for any issue,we would like to ensure our customer 100% satisfaction.Package after you got within 3days ,we manage to do a replacement for you for size issue,contact us for more details,let's fix it.

Q2:I accidetly lose one of my nails,can you help?

A:yes,we offer a single nails for customer,and this will charge due to different custom set you ordered before.

 

Return & Replacement

Q1:I need to return something in my order. What is your return process?

A:Contact Customer Service team, we will help to fix all the issue and ensure your satisfaction.

Q2:I lose one of my presson nails,can you help?

A:

 

Size & Fit

Q1:I’m in between sizes. Should I go for the smaller or larger size?

We recommend you select the size that best matches your measurements from our product size chart to start.

If your measurement is closer to the smaller size, you will likely find a comfortable fit with the compressive feel you are looking for in the smaller size. If you are really unsure, you can reach out to us

 

Contact

-- email:service@shinemiss.com

 

  

My Account

Q1: Am I need to create a account if I want to order?

A: A Shinemiss.com online account is not required to complete an order. however,we do recommend creating your account for easy and convenient management of your online orders. Find more hot sale,Remember us: Shinemiss.com

 

Q2:How do I create an account?

A:Welcome to Shinemiss.com! To create an online account please follow the steps below! 
*Click sign in/register
*Enter your email address and click "create an account"
*Fill in all the required information
YOU'RE IN!!

 

Q3:I forgot my password,how do I sign in?

A:To reset your hotsaleclothing.com password simply enter your email address under "sign in". You will then select "forgot password" to receive the password reset link.

 

Q4:How do I update my Hotsaleclothing.com account?

A: To update your account, please sign in and click on your name at the top right corner. You will then select "my account" from the drop down menu and, "edit account" on the left side of the page. Here you will be able to update name, shipping/billing information and also change your password.

 

Q5: Is my information secure on this website?

A: Sure.we believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at beyondyoga.com to protect the information we have collected on the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.

We use standard, well accepted data encryption technology when transferring and receiving your personal information. A solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".

While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet can be guaranteed to be completely secure.